As more millennials enter the workforce, we’re seeing a new type of business world emerging. Businesses are growing exponentially, and their reach is greater than ever thanks to digital technology and worldwide connectivity. Local business-to-business transactions are becoming a thing of the past, as even small businesses spread out into the global world.
With this new type of business world comes a new type of businessperson; the business traveller who floats about freely from city to city, state to state, or country to country, conducting various forms of business while living out of hotel rooms.
For business travellers a hotel can be a lifesaver or a nightmare; someone working away from home will usually have very specific needs, which need to be met in order for them to perform their jobs. A hotel that can supply them with those needs is sure to become a quick favourite. Necessary technological, logistical and basic amenities should be available for a business traveller when they arrive at a hotel.
Arriving in a new city and having no clue where to go can quickly become a stressful situation. By providing an airport pick-up and transfer service, a hotel simplifies things for a business traveller. When their client arrives at the airport, a hotel driver should be waiting with a sign in their hand, ready to take them to their destination. This type of service allows the business traveller to be free of worry and to easily transfer from the airport to the hotel.
High speed internet is at the very top of the necessary hotel amenities list. Free high speed internet is even better! While away from the office, it’s almost certain work is accumulating. Having access to the internet means that some of that work can get done while on the road. E-mails can be checked, webinars attended, documents sent, and Skype calls can be made. There’s no shortage of what can be accomplished with a reliable Internet connection.
A business traveller can’t bring their entire office along on a trip. For this reason, it’s important that a hotel provides a business centre equipped with advanced and functional printers, scanners, fax machines and desktop computers. It’s also useful if a hotel’s business centre has private workspaces and a conference room.
Business travellers have phones, media devices, laptops, iPads, and tablets that all need to be charged. Hotels should provide enough charging stations to simultaneously charge multiple devices, so they’re ready to go when needed.
A knowledgeable and reliable transportation service should be available. As previously mentioned, not knowing the way around a new city is stressful. When a hotel can provide a transportation service that will take a business traveller exactly where they need to go, exactly when they need to be there, they’re being hugely helpful.
Business travellers are usually very busy, and don’t have the time or energy to clean their clothes or room. Hotels with a housekeeping staff and laundry service are incredibly valuable.
Living a fast paced business lifestyle often means eating where you can and when you can. A hotel with 24/7 food service helps out a business traveller by providing the convenience of being able to eat good food, no matter the time of day. Good coffee is also a must, and having it close by is always appreciated.
It’s always nice when a hotel offers a gym for travellers to use while they are on the road. Keeping one’s body and mind fit while on the road is a hard task, but it’s made significantly easier when a hotel supplies an in house gym.
While all of the above mentioned amenities are of high importance to the business traveller, cost is of equal importance. Many travellers are operating within a fixed travel allowance. Therefore they will be looking for a hotel that can offer great value at a reasonable price. The more amenities that can be checked off while still setting a competitive price, the more likely a hotel will get repeat business. This isn’t to say that the cheapest is necessarily the best, it just means the venue offering the best overall value will generally come out on top.
The business travel world is evolving quickly. By evolving at the same speed, hotels can put themselves in a position to turn a large profit by offering the specific services business travellers need - word of mouth travels quickly, and business travellers are sure to flock to a hotel where they know they will be well taken care of.